OPEN POSITIONS
Respond to customer requests in a timely and accurate manner, via phone, email, tickets, discord, or live-chat.
Identify customer needs and help customer use specific features.
Analyze and report product malfunctions (testing different scenarios).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Sales and Marketing teams.
Present, promote and sell products/services using solid arguments to existing and potential customers.
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships.
Reach out to customer leads through calling and local advertisements.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Achieve agreed upon sales targets and outcomes within schedule.
Coordinate sales effort with team members and other departments.
Supply management with reports on customer needs, and problems.
