Respond to customer requests in a timely and accurate manner, via phone, email, tickets, discord, or live-chat.
Identify customer needs and help customer use specific features.
Analyze and report product malfunctions (testing different scenarios).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Sales and Marketing teams.
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